Pretty Robes Return & Exchange Policy
We want you to absolutely love your Pretty Robes purchase. Every piece is made with care, and our team is here to make sure you feel confident ordering from us.
Non-Custom Products
- You may return non-custom items within 30 days of delivery if they’re unused and in their original condition.
- Simply send them back to us, and once received, we’ll issue a refund. (Return shipping costs are the customer’s responsibility.)
Custom Products
- Your custom piece is made just for you, so these items are generally non-refundable.
- If your order arrives with a defect, damage, or an error in personalization, please contact us within 30 days of delivery. We’ll make it right by repairing, remaking, or refunding your item.
- If you wish to return a custom product for any other reason, reach out within 30 days. While we can’t guarantee returns on custom orders, we’ll always review requests and do our best to help.
Our Promise to You
♥ If you’re not in love with your order, we’ll explore every option to make it right.
♥ We treat every customer the way we’d want to be treated — with kindness, fairness, and care.
Need help? Our friendly team is just an email away: sales@prettyrobes.com
Working with this seller has been a dream. She exceeded my expectations for designing a custom bag for my friend which she was utterly obsessed with. She always answered my questions in messages and was so willing to hear my ideas and put them into action!
Absolutely beautiful...perfectly executed. Arrived quickly for such a personalized item.
Although the bag received was nice. I ordered a handbag with black lettering and they sent it with silver. The photo advertised is what I wanted. I had to retouch the entire bag. They said they would help and never reached back out. After paying 200$ after they asked for 20 more privately when I already paid for it on the site. The handbag is nice. However then not making the bag I wanted is truly sad. I had to fix it myself because NOTHING about my wedding is silver
Love this leather Jacket, it’s beautifully embroidered and true to size. I can’t wait to wear it on my wedding day!! For reference, ordered size medium, I’m 5’4 and weigh 140 lbs.
Will order again from Pretty Robes.
I absolutely love this hand bag. I got it as a surprise for my niece! I can’t wait to give it to her!!