Pretty Robes Shipping Policy
PRETTY ROBES SHIPPING POLICY
At Pretty Robes, we take great care to ensure your custom bridal products arrive safely and on time. Whether you're ordering Bridesmaid Robes, Bridal Party Robes, or Custom Satin Robes and Favors, our goal is to make the shipping process as smooth and transparent as possible so you can shop with confidence.
Processing Time
All of our custom bridal products are made to order, including our popular Bridesmaid Robes in USA collections.
Processing times are listed on each item page and vary depending on the product and complexity.
If you need your order by a specific date, please let us know—rush production and/or expedited shipping may be required.
Shipping Options
We offer several shipping methods based on your location and the size of your order:
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Standard Shipping (USPS): Typically arrives within 3–7 business days.
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Expedited Shipping (USPS): Faster delivery for time-sensitive orders.
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Rush Shipping: Available upon request to meet tight deadlines for Bridesmaid Robes USA and other personalized items.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and shipping method.
You’ll be able to choose the option that works best for your needs.
Customs & Import Taxes
International customers may be subject to customs duties or import taxes.
These fees are the responsibility of the customer and are not included in our pricing.
Tracking Your Order
Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey.
Please note: once a package is marked “delivered” by the carrier, we cannot issue refunds or replacements.
Lost or Missing Packages
If your order shows as delivered but you can’t locate it, we recommend:
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Verifying the shipping address entered at checkout
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Checking with neighbors or your household
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Contacting the carrier directly with your tracking number to file a claim
Pretty Robes is not responsible for lost or stolen packages once marked delivered by the carrier.
Need Help?
If you have questions about shipping your Bridal Party Robes or custom satin robes and favors, our team is happy to assist.
Please contact us at sales@prettyrobes.com.
Although the bag received was nice. I ordered a handbag with black lettering and they sent it with silver. The photo advertised is what I wanted. I had to retouch the entire bag. They said they would help and never reached back out. After paying 200$ after they asked for 20 more privately when I already paid for it on the site. The handbag is nice. However then not making the bag I wanted is truly sad. I had to fix it myself because NOTHING about my wedding is silver
Love this leather Jacket, it’s beautifully embroidered and true to size. I can’t wait to wear it on my wedding day!! For reference, ordered size medium, I’m 5’4 and weigh 140 lbs.
Will order again from Pretty Robes.
I absolutely love this hand bag. I got it as a surprise for my niece! I can’t wait to give it to her!!
I bought my best friend one of these customized clutch purses and let’s just say ITS HER FAVORITE purse right now!!!! She fell in love with it and she looks amazing carrying it!!!! Such high quality, the beading is divine and so classy, and my best friend couldn’t be more happier!!!! Thank you so much Pretty Robes!!!!
Beautifully made and top quality. So worth the money! I got exactly the way I asked for it! I recommend this shop to anyone looking for the perfect robes for their special day!